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Anita Olewińska, Housekeeping Manager at BELMONTE Krynica-Zdrój, shares her insights on pet-friendly hotel, ensuring that both human and four-legged guests feel at home. Where did the introduction of exceptional pet amenities at Belmonte Hotel come from? From the very beginning of the hotel’s opening, we knew that our hotel would be pet-friendly, and the idea […]

Luxury hotels create a unique experience by offering high-end amenities, personalized services, and attention to detail. This includes spacious and well-appointed rooms with upscale furnishings, top-notch dining options, top-notch spas and fitness facilities, a range of recreational activities and services, and a commitment to providing guests with a memorable and exceptional stay. Additionally, many luxury

Today’s guests expect a memory every time they eat out. To succeed, your hotel must provide every visitor with a personalised experience that keeps them coming back. The world’s best hotels are learning to adopt new technology that enables them to obtain actionable insights about their guests and business. While technology can’t replace a manager

The customer experience is constantly evolving, and it will be shaped by emerging technology and a shifting economy. Customer experience (CX) has become a top priority for brands and executives. According to the American Express Global Customer Experience Index report, CX ranks as the highest-rated attribute that customers consider when choosing one company over another.